Portal terms of use
These terms describe authorised use of the Comply.FM portal supplied by COMPLY FM LTD.
The service and your organisation
COMPLY FM LTD, company number 17552569, registered office: Studio 9 50-54 St. Pauls Square, Birmingham, England, B3 1QS, provides Comply.FM as a business service. These terms govern authorised portal use. Access is by approval for your organisation; an invitation or Google Marketplace installation does not itself purchase a subscription. Any subscription price, service level or additional commercial arrangement must be separately agreed with your organisation. A separately agreed contract takes precedence over these portal-use terms where the two conflict.
Approved access
Use only an account and sign-in method authorised for you. Keep account credentials and recovery codes private. Do not share accounts, impersonate another person, bypass access controls or access another organisation’s information without permission. Your organisation controls your role, locations and available modules.
Records and professional responsibility
Enter accurate information and use only records and files you are authorised to provide. Your organisation and its appointed competent people remain responsible for inspections, findings, actions, legal obligations and professional judgements. Software reminders and dashboard summaries support record management; they do not independently certify safety, compliance or competence.
Appropriate use
Do not upload malicious or unlawful material, interfere with the service, misuse personal information or attempt unauthorised testing. Report suspected security or access issues to support@comply.fm. Follow your organisation’s procedures for urgent safety concerns.
Customer information
Provide only information you and your organisation are authorised to use. Your organisation determines the purposes of its compliance records and instructs their use within the service. Respect confidentiality and other people’s rights. Sharing, exporting or deleting records must be authorised. Retained audit and inspection history can continue after an account is disabled. Our privacy notice explains our handling of personal information; any additional data-processing arrangements must be agreed with your organisation.
Availability and changes
Features and access depend on your organisation’s settings and approved subscription. We may make changes to operate, maintain and protect the service. Your organisation should maintain the operational arrangements it needs during outages or loss of access. These portal-use terms do not promise a particular service level or response time; any agreed service levels are recorded separately.
Google and other providers
Third-party identity services operate under their own terms. A Google Marketplace installation does not itself purchase a subscription or create permission to view customer records. Your organisation may need to approve its use.
Your rights
Nothing in these terms excludes or limits rights or liabilities that cannot lawfully be excluded or limited. Any separately agreed commercial terms must be read alongside these portal-use terms.
Contact
For questions about access or these terms, contact support@comply.fm. Privacy information is provided in our privacy notice.
Updated 7 November 2026